Delivery & Returns
SHIPPING -- FREE standard shipping on all orders
We aim to dispatch all orders within 2-4 working days, all orders are shipped via Royal mail 48 delivery, however this is not a guaranteed time frame service so please allow 2-4 days after dispatch for delivery (excluding weekends & bank holidays)
Postage times are estimates only and not guaranteed. They may be affected by factors over which CJ Designs UK has no control, including incorrect delivery addresses, Post Office delivery restrictions.
Please ensure that you allow sufficient time for your order to arrive in time for a birthday/specific date, we recommend ordering 14 days prior to the date the item is required by. If you have any queries regarding if we can make delivery by a specific date please contact us at firstname.lastname@example.org
You have the right, under the distance selling regulations to return an unwanted item within 14 days. The 14 day period begins on the day of delivery.The liability for the delivery and return postage is upon you. If you have received an item that is incorrect or faulty, you must notify us as soon as you have received it, within the indicated time scale of these delivery terms.
Please note that special requested items and personalised items are Non-refundable under any circumstances, as they are supplied to order. Please contact us for any further advice on this matter.
We offer a guarantee on all items supplied by us and we aim to make all of our customers happy. However there may be times when items arrive damaged due to delivery. Customers must inform us within 2 days of delivery to receive a replacement order of that item. Items will be replaced at no cost to you once we have received evidence of damaged goods. Evidence can be provided by emailing a photograph to us of the damaged items to our email address - email@example.com
We will not be liable for the cost of postage for any returned items, however if a new item is shipped out as a replacement, we will cover this charge.
Any missing/damaged/incorrect items from your order must be reported to us within 2 days of receipt of your parcel. Claims after that period will not be honoured.